Frequently Asked Question - Intura Travel Agency

We are a local agency, with offices in France, Portugal and Cape Verde. We design and organise all of our trips from start to finish; we walk and cycle the routes, handpick the accommodation and various service providers, and write the route notes. We have over 20 years experience in the active holiday industry and pride ourselves on creating authentic and immersive trips that promote sustainable tourism throughout our destinations. 

We offer walking and cycling trips in France and mainland Portugal, and we offer walking holidays in Madeira, the Azores, Cape Verde and Sao Tomé. We are always expanding our offer and opening up new regions in France & Portugal for you to explore, so keep checking in with us for updates! 

• https://www.intura-travel.com/en/france
• https://www.intura-travel.com/en/portugal
• https://www.intura-travel.com/en/madeira
• https://www.intura-travel.com/en/azores
• https://www.intura-travel.com/en/cape-verde 
• https://www.intura-travel.com/en/sao-tome

Absolutely! We create all of our trips from A to Z, and we are experts at customising them to suit each individual request. Read more about our tailor-made holidays and learn how we can assist you in creating yours! 

Yes, we provide a 24/7 emergency telephone assistance on all of our trips. 

We provide you with an emergency telephone number for each destination. A Destination Expert is available 24/7 to answer you call or message. 

The only flights included on our trips are internal flights in the Azores and Cape Verde, between the different islands. We do not include or book flights for our other destinations. 

Yes, of course. We will need to know your flight number and arrival time. We will then book a taxi and the driver will be waiting in the arrivals hall with a nameboard. 

For our trips in Europe: France, Portugal, Madeira & the Azores, the local currency if the €uro. Credit card payments are widely accepted. 
For our trips in Cape Verde, the local currency is the Cape Verdean Escudos (CVE). It can only be changed locally and cannot be taken out of the country. Euros are widely accepted and credit card payments also. 
For our Sao Tomé trips, the local currency is the Dobra. €uros are also widely accepted and credit card payments possible in large towns and cities.  

Yes, of course! It is possible to book extra nights pre tour, post  tour and during the trip. You can also book trips back to back. 

Some of our tours are suitable for children under one-year old. The taxis can provide a seat for the transfers and most hotels will provide a cot (with supplement). If you are cycling, we can arrange for a trailor on the back of an adult bike. However, we do recommend contacting us first before booking with a young child, as certain factors (weather, traffic, physical level...) may not be favourable on certain trips or at certain times of the year. 

Due to the active nature of our walking and cycling holidays, a certain level of mobility is required. Unfortunately, these trips may not be suitable for guests with mobility issues. Please feel free to contact us to discuss if a tour would be suitable for you. 

We would have to check each hotel/guest house pet policy beforehand. If necessary, we will look for alternative accommodation if the featured one does not accept animals. Any supplementary fees for the pet must be paid locally. Please note that dogs must be kept on a lead on the walks and are rarely allowed in the communal areas of the accommodation, nor must they be left alone in the room. 

Any activities included in a trip will be stated in the day by day itinerary and listed in the included section of the 'included/not included' tab. Any extra activities that we can offer will be listed in the 'Accommodation/options' tab of any trip. 

Our activity prices are fixed and apply equally to all guests and are not elegible for discounts. 

Breakfast is always included, on all of our trips. We include lunches if you are in a rural area with little to no picnic supplies in close proximity. We do include some dinners and we can always customise a tour and include more meals if you wish. 

It is very important to inform us of any dietary requirements and allergies. Even if no lunches or dinners are included in your trip, breakfast is always included. Some parts of the world are not as advanced with regards to catering for specific diets, so we do recommend bringing your own small supply of snacks to embellish the breakfasts or to have with you on your walks or rides. 

If you need to reschedule the trip and have a specific rescheduled start date in mind, then we will modify the booking and try our best to limit any fees. If you need to cancel your trip and plan to reschedule at a later date that you cannot yet confirm, we will cancel the existing booking in line with our cancellation policy and reimburse what we can. 

We provide a 24/7 emergency telephone assistance during your trip. We are available for calls, messages and on WhatsApp. The Intura Travel emergency contact is provided in your travel documents. All of our staff speaks English. 

We require a 30% depsoit to be paid upon booking your trip. You can pay via bank transfer or paypal. The remaing balance is due 60 days prior to the start of the trip. You will receive an automatic email reminder. Again, you can pay the balance via bank transfer or paypal. If you make a bank transfer, we recommend calling your bank beforehand to inform them of an internation payment. 

We request a 30% deposit to be paid upon booking your trip. Once we receive your booking form and the deposit, we begin working on your booking. We strive to confirm the booking withing 48h. If there are any hotel changes or a supplement is required, we run everything past you first before confirming the booking. If you are not happy with our offer, you reserve the right to be reimbursed the deposit. For full details, please see our terms and conditions here.